Frequent Asked Questions - Magickey Garage Door Remote (mkey.com.au)
Q:How can I pay for the products?Category: Online Payment
Answer: You can pay credit card through bank connection. or via Paypal.
EFT or bank deposit also available (the bank details is on the website)
If you are preper order it over the phone please call 1800 830 863 (this is a free call if you call from landline) or 0411 33 99 46.
Q:Do I need to email you that I paid by EFT?Category: Online Payment
Answer: No, do not email us as long as your descrition with your invoice number when EFT.
We check our account frequently and dispatch the goods once your invoice numbers appeared.
Q:If the product I bought does not work, what can I do?Category: Website Security
Answer: Please let us know if you have such problem, and within the warranty, we would arrange a swap or a refund.
Q:When do you post out the product ordered, and is it by registered post?Category: Delivery
Answer: We post on the same day of ordering by registered post, sometimes by express registered post.
Q:Do you have the products in stock?Category: Delivery
Answer: Yes, that is why we are able to post the same day of ordering.
Q:How do I make the remote talk to my garage door openerCategory: Technical Support
Answer: Normally, it comes with instruction for programming, which is very easy to do by yourself.
If there is no instruction, you just need to copy the coding of old remote to the new one.
Q:How long does it take to get reply to my query asked onlineCategory: Technical Support
Answer: Normally, we check and reply the same day.
Q:What is a conversion kit?Category: Technical Support
Answer: A conversion kit includes a receiver and keyring remotes, basicly, you need to connect the receiver to your existing system according to the instruction, and then you can use the remotes. your old remote will keep working fine
Q:My door opener has a model number "TRV300" or "TRG300", or "TRV306", which one should I use?Category: Technical Support
Answer: TRG107 is a correct replacement.
Q:When I give you a ring for purchasing a remote, what should I need to know?Category: Technical Support
Answer: Try to find out the model number or brand of your door opener, and if you are going to order on the phone, please have the credit card with you.
Q:Where can I find the model number of the door opener?Category: Technical Support
Answer: Check the back of the motor to see if anything there?
Q:Can I use one remote to coontrol 2 of my doors?Category: Technical Support
Answer: It depends. Most time it can be done. If you are not sure, give us a ring.
Q:Why the remote I receive look differently as my old one?Category: Technical Support
Answer: For the discontinued products, we just send the replacement to you. It works exactly same as your old one.
Q:What can I do if my remote is discontinued?Category: Technical Support
Answer: The remote controllers for your garage door control box has been discontinued. However you can continue using the garage door control box if you buy our conversion kit MK702GL which has one receiver and two remotes. The installation of the receiver is very easy, all you have to do is open the garage door control box and plug in the receiver. The two remotes should work immediately (as we will pre-program and pre-wire them). We will also attach easy to follow instructions with the conversion kit.
Q:How do I delete a existing coding from Dominator door opener?Category: Technical Support
Answer: Turn off power first for 20 seconds, then Push "program" button twice , after several seconds, all lights will flash on and off, ELD 1 will come on, if you want to delete the code in LED 1, push and hold "program" button down until the light starts to flash, the code is now wiped.
you may then (by pushing the program button once)cycle through each LED light and delete where required.
Q:How to reset B&D roller door travel limit?Category: Technical Support
Answer: All B&D roller door motor can be reset by follow steps (suit for MPC1, MPC2, MPC3,CAD5 and CADR)
1.Disengaged the roller door from the motor by move handle or pull the cord down.
2.Lift roller curtain in half way opening by hand(ring local technician if the door lift up heavy by hand)
3.Press Limit button on the wall control box onece.
4.Manual fully close the door then press Limit button again.
5.Manual fully open the door then press Limit button again
6.Engage back the motor and have a go.
Note: if the roller door is in poor condition please contact with B&D local dealer to fix up. to find local guy link: http://www.bnd.com.au/dealer-locator-main/
Q:Can TRG - 107 "Magic Key" replace the Tilt A Matic Transmitters ?Category: Technical Support
Answer: TRG-107 "Magic Key" DO replace most Tilt A Matic transmitters. You can get refund if it cannot replace your current transmitters. Please refer to our refund policy.
Q: How many dip switches in the Magic Key transmitter ?Category: Technical Support
Answer: It has 8 dip switches inside. Please feel free to purchase from our website.
Q:What is a remote control? Category: What is it?
Answer: A remote control is a device which can make an activation at distance by using the Electromagnetic waves. It is mainly composed by two units:
one remote, transmitter, portable, carried by the user in the car or hand.
one receiver, in fixed position, connected to the device to drive.
The transmitter sends a message by means a radio wave to the receiver. The information present in the message is composed by a security code ( user code) and an accomplishment command. The receiver, once detected the radio message, make a comparison between the received code and the memorised code and if the operation is successfull , activates the relay, carrying out the command.